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Healthcare Administrative Coordinator

3 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Job Overview

The role of the Healthcare Administrative Coordinator is to deliver a thorough support service to medical professionals and specialty teams with minimal oversight. You will be responsible for managing your own tasks and collaborating with fellow administrative staff to ensure a seamless operation. It is crucial to demonstrate initiative in this position while maintaining strict confidentiality at all times. Additionally, ensure that cross-cover duties are performed when necessary.

Key Responsibilities

- Provide comprehensive support to medical professionals and specialty teams, including nurse practitioners and clinicians.

- Efficiently type correspondence and documents, ensuring timely follow-up on all actions and effective communication with consultants.

- Maintain an organized schedule, arrange patient appointments, and relay patient information to the relevant booking departments.

- Oversee and uphold the 18-week patient pathways, including referrals to external healthcare providers, ensuring accurate records are maintained within the Patient Administration System (PAS). Monitor referrals to guarantee prompt patient reviews and coordinate follow-up appointments in line with the Referral to Treatment (RTT) patient pathway.

- Organize and manage patient admissions for consultants, making necessary adjustments to waiting lists and ensuring timely communication with patients. Collaborate with the waiting list office, anaesthetic department, and ward staff. Accurately complete and modify theatre schedules as required.

- Execute all associated administrative tasks effectively.

About Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust was established following the merger of two prominent acute Trusts. This merger aims to enhance service delivery and improve healthcare outcomes for the community.

The Trust operates several hospitals, serving a diverse population and offering specialized services to a broader region.

Job Requirements

Qualifications

Essential

  • Minimum GCSE/O Level standard or equivalent.
  • Proficiency in RSA/OCR Typing/Word Processing Level 3 or equivalent.
  • Competence in RSA/OCR Audio Typing Skills Level 3.
  • Familiarity with medical terminology.
  • Relevant secretarial qualification or equivalent experience.

Desirable

  • ECDL or equivalent qualification.
  • Shorthand skills.

Experience

Essential

  • Proficient in Microsoft Office applications.
  • Demonstrated experience in a medical secretarial role within an NHS environment.

Skills and Abilities

Essential

  • Strong communication skills, able to interact professionally at all levels.
  • Excellent organizational capabilities.
  • Proficient word processing and typing skills.
  • Ability to prioritize tasks effectively to meet deadlines.
  • Capability to work independently or collaboratively within a team.
  • Clear and legible handwriting.
  • Experience in supervising and motivating team members.
  • Strong time management skills.
  • Exceptional interpersonal and influencing abilities.

Desirable

  • Knowledge of internal PAS systems.
  • Understanding of Trust policies and procedures.

Personal Attributes

Essential

  • Adaptability to various situations.
  • Willingness to learn and develop professionally.
  • Ability to manage sensitive and stressful situations effectively.

Additional Requirements

Essential

  • Compliance with Trust policies and procedures.
  • Understanding of the importance of confidentiality in all matters, in line with the Data Protection Act.
  • Willingness to engage in further training as required for the role.