Experienced Front of House Team Leader
10 hours ago
Job Summary:
We are seeking an experienced Front of House Team Leader to provide a first-class, proactive service to customers and visitors, ensuring their requirements are met and needs are always anticipated.
Key Responsibilities:
- Provide a positive, professional, and seamless link between our client's service end-users and the Corporate Services teams and its vendors.
- Anticipate client and customer needs while building relationships with key stakeholders.
- Take full responsibility for providing the contractual delivery for Front of House Services to the client, driving excellence in performance, compliance, conformance, and continuous improvement.
- Lead the FOH team, ensuring understanding of each function area and the systems they utilize, and the true purpose of their roles in supporting our client as a business in achieving their goals and supporting business performance.
- Have a thorough knowledge of the building, its functions, and the supply chain partners' network.
- Ensure compliance with Contract Deliverables, Performance, and KPIs.
Requirements:
- A good level of spoken English and an ability to read and write in English.
- PC literate with Excel and Word skills.
- GCSE Math and English or equivalent.
- HSEQ Qualification such as NEBOSH or IOSH (desirable).
- Relevant corporate/hospitality/customer service experience.
About ISS:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation, or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
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