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Sales and Customer Service Representative
2 months ago
Job Title: Contact Centre Sales Advisor
Company: CCR Recruitment Group
Location: Derby
Salary: £22,308 - £25,000 + Great commission/bonus structure (OTE £5,000)
About the Role:
We are seeking a highly motivated and results-driven Sales and Customer Service Representative to join our team. As a Customer Relationship Builder, you will be responsible for establishing and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to meet their requirements.
Key Responsibilities:
- Handle incoming calls from clients and establish the type of service they require.
- Making outbound calls to clients to understand their needs and generate appointments.
- Finding solutions to clients' needs and ensure they receive the right advice for their circumstances.
- Building long lasting relationships with our customers.
- Maintain a sales database to ensure client contact is consistent and in line with our client's journey.
- Always provide a 5* service to all customers
- Achieving individual set targets & KPI's
- Follow all business and regulatory process to ensure the company is always protected.
- Undertake all learning and development opportunities to support the growth of yourself and the business.
What We Offer:
- Career progression opportunities. We pride ourselves on home-grown talent Annual career planning platforms. We want to hear everything about you and your goals for the year & help you to facilitate your personal and professional ambitions.
- Company 'get togethers'. There's always something fun happening…
- Rewards & recognition programme. You want to be recognised for your efforts, don't you? We love celebrating success.
- Health benefits. Making sure you have access to look after your physical and mental health and have 24/7 access to those 'healthy extra's.'
Additional Benefits:
- 22 days annual leave (this increases to 25 after 2 years' service).
- Free parking on site.
- Regular social/charity events ran by the Culture and Engagement Team.
- Summer Festival every year which consists of food, drinks, and entertainment.
- Up to 6% pension contribution.
- Yearly Business plans outlining Personal and Professional goals for everyone to help the business stay on track with Career Progression.
- Free Access to a portal of different training courses and seminars.
