Sales and Customer Service Representative

4 weeks ago


Derby, Derby, United Kingdom First Fence Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Advisor to join our team at First Fence. As a Sales Advisor, you will play a vital role in the growth of our business by meeting the needs of existing clients and seeking opportunities to extend our client base further.

Key Responsibilities
  • Process a high volume of inbound sales calls, take orders, payments, and process sales.
  • Build strong customer relationships and maintain customer accounts, including making outbound calls.
  • Monitor your targets and KPIs to ensure these are being met.
  • Offer reliable product advice and promote and upsell the company brand/products.
  • Send out and chase quotes, and keep records of customer interactions, customer accounts, and filing associated documents.
Requirements
  • Excellent written and verbal communication skills.
  • Able to remain calm in a fast-paced, high-pressure environment.
  • Good customer service skills and a high level of attention to detail.
  • Proven ability to work as part of a team and independently.
  • Self-motivated, with the ability to demonstrate initiative to contribute to the team's success.
  • Flexible approach to working hours.
  • Driven, determined, with a can-do attitude and positive approach.
What We Offer
  • Competitive salary of £30,000 p.a. plus potential bonus.
  • 45 hours per week, Monday to Friday, with occasional Saturdays.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Professional development and growth opportunities.
Why First Fence?

At First Fence, we value our employees and offer a range of benefits, including a Cycle to Work Scheme, Discounts and Cash Back Benefits Platform, Holistic Wellbeing Platform, and 24/7 Employee Assist Programme.

We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI) and promote a culture that celebrates individual differences and embraces a wide range of perspectives.



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