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Enfield Town, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and...
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Enfield Town, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and...
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Enfield Town, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and...
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Customer Service Manager
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Enfield Town, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and...
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Customer Service Manager
3 weeks ago
Enfield Town, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and...
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Customer Service Manager
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Customer Service Manager
2 months ago
Job Title: Customer Service Manager - Repairs Team Lead
Job Summary:
We are seeking an experienced Customer Service Manager to lead our Repairs Team and provide operational leadership for our Customer Service Team. The successful candidate will be responsible for designing operational plans to translate strategic objectives into tangible outcomes and service improvements.
Key Responsibilities:
- Lead and manage the Repairs Team to deliver high performance and ensure that corporate/departmental people practices are understood and implemented within the service.
- Effectively manage budgets and projects within the service, ensuring effective cost management and prioritization.
- Monitor and evaluate team performance and recommend areas for improvement based on evidence.
- Coach and support staff to develop and recommend areas for service improvement based on relevant data and information.
- Communicate effectively with elected members and other partners/stakeholders.
- Collaborate constructively with partner organizations and other stakeholders, including internal services and colleagues.
- Build a culture of trust in the team.
Requirements:
- Ability to engage, coach, and motivate teams and set clear targets and expectations.
- Evidence of high levels of customer service and satisfaction.
- Experience of successfully managing performance and providing clear, constructive feedback.
- Experience of successfully implementing plans and projects to time and budget.
- Ability to effectively plan and manage budgets and resources.
- Demonstrates a good understanding of the political structure and role of elected members.
- Ability to work collaboratively both with own service and across other services.
- Ability to converse at ease, politely, and courteously with customers and provide advice in accurate spoken English.
Desirable Qualifications:
- Significant experience of running a high-performing multi-channel housing call centre.
- Experience in designing and implementing sustainable change and improvement programs aimed at trade-based operatives that drive engagement and empowerment.
- Experience of and understanding of the importance of involving residents in management decisions and service delivery.
- Experience of complaint services, ensuring root cause analysis and learning from complaints.
- Experience of exploiting technology to deliver enhancements in the customer experience.
- Experience of working in a fast-paced environment, with many competing priorities.
- Experience of managing projects.
- Experience of working in a political environment.
