Customer Relationship Manager

4 weeks ago


Burnley, Lancashire, United Kingdom Fuel Card Services Full time
Customer Relationship Manager

As a key member of our team, you will play a vital role in developing and maintaining our existing portfolio of customers. Your primary objective will be to maximise customer loyalty and profitability by working closely with our customers to understand their needs and preferences.

We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you have a keen eye for detail, excellent communication skills, and a willingness to learn about our products and services, we would love to hear from you.

Key Responsibilities
  • Maintain a deep understanding of our customers' current and future Electric Vehicle (EV) needs and preferences.
  • Discuss and cross-sell our full range of fleet products and services to customers.
  • Engage with customers who have been passed over from New Business and Customer Support to ensure their needs are met.
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Review and respond to customer emails and correspondence in a timely and professional manner.
  • Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
  • Confirm and update customers' data and information to ensure accuracy and consistency.
  • Identify opportunities to upsell and cross-sell our products and services to customers.
Requirements
  • Customer-focused with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritise tasks effectively.
  • Willingness to learn about our products and services and stay up-to-date with industry developments.
  • Enthusiasm for building strong relationships with customers and delivering exceptional service.
  • Organised and able to manage multiple tasks and priorities.
Benefits
  • Competitive basic salary - £23,537 per annum.
  • An additional day annual leave for your birthday.
  • Free breakfast.
  • Sociable working hours, no weekends or evenings.
  • Early Friday finish.
  • Fun, supportive working environment.
  • Dress down office.
  • 20 days annual leave.
  • Pension.
  • 4 x salary life assurance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



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