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Bilingual Customer Success Strategist

1 month ago

Derby, Derby, United Kingdom Nurtur Ltd. Full time
About Nurtur Ltd.

Nurtur Ltd. is a pioneering SaaS company that empowers businesses to thrive in the digital landscape. Our innovative ecosystem enables customers to automate manual processes, focus on customer relationships, and drive revenue growth.

Job Title: Bilingual Customer Success Manager

We're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer retention, growth, and satisfaction across our brands.

Key Responsibilities:
  • Build and maintain strong relationships with customers through excellent customer success, training, and guidance.
  • Develop and execute customized strategies to drive customer ROI and retention.
  • Collaborate with cross-functional teams to resolve technical issues and ensure seamless customer experiences.
  • Stay up-to-date with industry trends and best practices to deliver innovative solutions to customers.
  • Proactively identify future customer needs and requirements to provide timely solutions and support.
Requirements:
  • At least three years of Customer Service/Account Management experience.
  • Self-starter mentality with the ability to proactively manage work.
  • Excellent communication, writing, and presentation skills.
  • Strong knowledge of digital marketing and its value to businesses.
  • Excellent problem-solving skills with the ability to adapt to any situation.
  • Upbeat and proactive attitude with a passion for helping others succeed.
What We Offer:
  • 25 days holiday plus 8 bank holidays.
  • Health Shield cash plan to recoup the cost of services such as dentistry, opticians, etc.

We're based in the beautiful village of Little Eaton, with free on-site parking and plenty of local amenities. Hybrid working will be available after the probation period is passed.