Restaurant and Bar Operations Manager

4 days ago


Hounslow, Greater London, United Kingdom Sheraton Skyline Hotel London Heathrow Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant and Bar Operations Manager to join our team at Sheraton Skyline Hotel London Heathrow. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurants and bars, ensuring exceptional guest satisfaction and maximizing financial performance.

Key Responsibilities
  • Managing Day-to-Day Operations
    • Supervise and manage employees to ensure seamless service delivery
    • Maintain high standards of service and sanitation in all food and beverage outlets
    • Review staffing levels to ensure optimal guest service and operational efficiency
  • Leading Food and Beverage Team
    • Lead by example, demonstrating exceptional leadership and communication skills
    • Encourage and build trust among team members, promoting a positive and collaborative work environment
    • Identify developmental needs and provide coaching and training to improve knowledge and skills
  • Ensuring Exceptional Customer Service
    • Provide exceptional guest service, exceeding expectations and driving customer satisfaction
    • Empower employees to deliver outstanding customer service, setting a positive example
    • Monitor and address guest complaints and feedback, driving continuous improvement
  • Managing and Conducting Human Resource Activities
    • Provide guidance and direction to subordinates, setting performance standards and monitoring progress
    • Identify educational needs and develop training programs to enhance employee knowledge and skills
    • Ensure fair and equitable treatment of employees, promoting a positive work environment
Requirements
  • High school diploma or equivalent, with 4 years of experience in food and beverage, culinary, or related field
  • Or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field, with 2 years of experience
What We Offer

As a Restaurant and Bar Operations Manager at Sheraton Skyline Hotel London Heathrow, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our hospitality business.



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