Retail Operations Leader

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Frasers Group Full time

Frasers Group is a premier destination for luxury fashion, offering a curated selection of over 200 brands ranging from renowned international designers to innovative contemporary labels.

With a keen eye for detail and a blend of classic and modern aesthetics, Frasers Group provides a sophisticated lifestyle experience that prioritizes elegance and simplicity, ensuring that the focus remains on the exceptional brands we showcase.

As we continue to expand, we are seeking a remarkable, results-oriented Retail Operations Leader to become part of our dynamic team.

Key Responsibilities:
  • Drive sales performance to surpass targets and identify continuous improvement opportunities.
  • Inspire and manage team performance to achieve and exceed sales goals.
  • Maintain a strong presence on the sales floor to enhance sales through personal engagement and team support.
  • Deliver outstanding customer service consistently.
  • Equip team members with the necessary tools and knowledge to meet key business objectives.
  • Oversee the presentation and merchandising of seasonal collections in accordance with corporate guidelines.
  • Stay informed about market trends, upcoming promotions, and competitor activities.
  • Ensure all administrative tasks, policies, and procedures are executed accurately and efficiently.
  • Achieve and exceed key performance indicators (KPIs).
  • Perform additional duties as required within the scope of your role.
Required Skills and Knowledge:
  • A robust background in client relations, with a well-established network of contacts.
  • Experience in premium retail is highly desirable.
  • Exceptional leadership and motivational abilities.
  • Strong communication, planning, and organizational skills.
  • Analytical skills to interpret financial and sales metrics effectively.
  • High level of brand awareness and product knowledge.
  • Familiarity with the local market.
Personal Attributes:
  • High energy and drive to see projects through to completion.
  • Confident and assertive demeanor.
  • Positive, enthusiastic attitude with a proactive approach.
  • Passion for the fashion retail industry.
  • Professional appearance and conduct.
  • Awareness of current trends and fashion sensibilities.
Benefits:
  • Competitive bonuses based on performance.
  • Incentives for stock management.
  • Commission opportunities across a diverse range of products.
  • Recognition and rewards programs.
  • Long service awards.
  • Access to development courses with national qualifications.
  • Generous holiday allowance.
  • Employee discounts on uniforms and across all Frasers Group brands.
  • Discounted gym memberships.


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