Team Leader
3 days ago
About The Rank Group
The Rank Group is a leading operator of bingo clubs in the UK, offering amazing great-value food, drink, and live entertainment. We are committed to providing our customers with a memorable experience.
What We Offer
- Competitive pay
- Paid breaks
- Industry-leading Employee Rewards platform
- 50% discount across food and soft drinks
- Company Sick Pay Scheme
- Pension
- Life Assurance
- Employee Assistance Programme
- Opportunity to complete a funded Apprenticeship
- Uniform provided
Job Description
As a Team Leader at The Rank Group, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer service. You will be trained to perform all roles necessary to look after our customers and will be expected to work across all sections of the venue.
Key Responsibilities
- Lead a team of customer-facing staff to deliver exceptional customer service
- Work across all sections of the venue, including food and beverage, entertainment, and customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other teams to ensure seamless delivery of services
- Monitor and report on customer feedback and suggestions
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- High level of attention to detail and organizational skills
What We're Looking For
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Additional Information
30hr contract. Flexible working hours to include evenings and weekends. Comprehensive induction program and ongoing training and development opportunities.
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