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Adult Social Care Officer

2 months ago

Cambridge, Cambridgeshire, United Kingdom Arthur Rank Hospice Charity Full time
About the Role

We are seeking a highly skilled and organized individual to join our Income Generation and Communications department as a Databasing Officer. This full-time role will be based at our Hospice site in Cambridge and will involve working closely with our supporters to ensure accurate and up-to-date records within our customer relationship management system (Donorflex).

Key Responsibilities
  • Populate, process, and maintain data within Donorflex to ensure accurate and timely supporter information.
  • Process supporter communications, donations, and payments in a timely and efficient manner.
  • Maintain effective relationships with our supporters through regular communication and issue resolution.
  • Support the Supporter Care Manager and finance team with income reconciliation and data analysis.
Requirements

To be successful in this role, you will have previous experience working with Customer Relationship Management systems, excellent IT skills, and a strong customer service focus. You will be able to work independently and as part of a team, with a high level of attention to detail and organizational skills.

What We Offer

We offer a competitive salary of £25,560 with opportunities to progress to £28,148, as well as a supportive and inclusive work environment. We are committed to equality of opportunity and welcome applications from candidates with disabilities. We are also working to increase diversity throughout the organization and particularly welcome applications from BAME candidates who are under-represented in our organization.

Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people, and adults who draw on care and support. We expect all colleagues and volunteers to share this commitment.