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Legal Services Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Knights Full time

About Knights

Knights is a leading legal and professional services business that has always been at the forefront of innovation. We were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from a traditional partnership model to a corporate structure. This has given us a clear separation between management and ownership, and fee earners.

Our business model and culture are a clear differentiator from many legal services businesses. We have a strong position in our markets, increased scale, national reputation, and a unique culture that enables us to attract high-quality talent.

Main Responsibilities

  • Assist with the opening of client matters manually and through various computer systems.
  • Prepare and send quotes for legal work.
  • Verify client identification.
  • Send out client care documentation and check incoming and outgoing documents for completeness and accuracy.
  • Ensure compliance with service standard requirements, both internal and external, in respect of all referred and introduced work.
  • Undertake specific training when required and take responsibility for self-development.
  • Ensure the confidentiality of all the Firm's and client's documentation and information.
  • Provide assistance with the processing of conveyancing matters by carrying out administrative tasks such as photocopying, filing, and retrieval of client files.
  • Use the case management system to carry out tasks assigned by members of the team, including preparing documents, carrying out searches, and reporting on search results.
  • Assist in keeping the files on the case management system up to date, accurate, and effective.
  • Answer and make telephone calls in a professional and courteous manner, making full electronic telephone notes and progressing cases where possible or directed.

Requirements

  • Strong written and verbal communication skills, with the ability to communicate articulately with a broad range of individuals by email, telephone, or face-to-face.
  • Excellent time management skills and the ability to work under pressure to meet deadlines in a high-volume environment.
  • Previous experience of conveyancing work is desirable.
  • Confident in using a broad range of digital technologies and keen to embrace and support technological change.
  • Able to demonstrate an ability to cope with changing levels of workloads.
  • Effective in working with others.
  • Understand the link between own/team performance and the overall success of the Firm.