Customer Service Representative

4 weeks ago

Kirkwall, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team in Kirkwall. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is positive and memorable.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales and customer service targets.
  • Process customer transactions accurately and efficiently, handling cash, credit, and debit payments.
  • Maintain a high level of product knowledge, advising customers on products and services.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A supportive and collaborative team environment, with opportunities for career development and progression.
  • A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • The ability to work flexibly, including weekends and bank holidays.
  • A commitment to maintaining a high level of product knowledge and staying up-to-date with company policies and procedures.

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