Customer Service Representative

2 weeks ago


Kirkwall, Orkney Islands, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at the Kirkwall store. As a Customer Service Representative, you will be responsible for providing excellent customer service, greeting customers with a smile, and serving them with pride.

Key Responsibilities

  • Know your customers and serve them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within the store.
  • Put into practice the training you have received, so we all work safely, effectively, and serve our customers brilliantly.
  • Deal with customer complaints and feedback in a professional manner, always sending customers home happy.
  • Accurately record any customer details and treat this information confidentially.

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers

Why Join Us

At Tesco, we are committed to providing our customers with the best possible shopping experience. As a Customer Service Representative, you will play a key role in achieving this goal. We offer a range of benefits, including flexible working, discounts, and wellbeing services, to support your career and personal life.



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