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Support Manager
3 months ago
What We Offer You:
- Tronc
- 25% discount on all food, beverages, and accommodations at all RedCat Venues* (Terms & Conditions apply)
- Excellent opportunities for career advancement within a growing organization
- Financial wellness program
- Employee recognition initiatives
- Meal deals during shifts
- Apprenticeship opportunities
- 24/7 access to the company’s training and development platform
- Wellness initiatives
We seek a driven, respectful, and commercially savvy leader who is willing to engage actively, set a strong example, and achieve outstanding results. As a Deputy Manager, you will embody the values of RedCat, mentoring and guiding your team to provide exceptional products and services with integrity and enthusiasm. You will reflect the courteous and hospitable principles of your senior management, instilling these values within your team and extending them to our customers.
Taking pride in your department, you will cultivate a supportive team that collaborates effectively with back-of-house staff and the broader team to achieve our shared goal of delivering an exceptional customer experience. Recognizing that this is crucial to RedCat's profitability and growth is essential.
Your shift planning will be meticulous, with constant oversight of cleanliness, health and safety standards, licensing compliance, and staffing levels, always seeking innovative improvements.
Key Responsibilities:
- Team Development: Foster a culture of learning and growth, supporting talent retention through continuous coaching, maintaining courtesy even under pressure, and assisting with performance evaluations.
- Business Growth: Understand the elements required to enhance business performance and profitability through effective marketing strategies and valuing customer feedback. Monitor your team's accountability for controllable costs and regularly evaluate staffing levels.
- Positive Environment: Create unexpected moments of delight for both team members and customers, remaining calm and considerate of colleagues.
- Compliance Oversight: Ensure adherence to health and safety regulations, food safety standards, allergen awareness, and risk assessments in line with RedCat policies.
- Customer Centricity: Maintain approachability, calmness, and friendliness, even during high-pressure situations.
- Product Knowledge: Be passionate about our offerings, from a perfectly crafted beverage to an inviting table setting, and possess comprehensive knowledge about them.
- Venue Upkeep: Ensure the venue's atmosphere is warm, welcoming, tidy, and safe, effectively communicating any issues to senior management.
- Inventory and Cash Management: Confidently utilize EPOS systems and manual processes to accurately manage, record, and report on stock, cash, and schedules, taking responsibility for security, waste management, profit margins, and licensing laws during your shifts.
About RedCat:
RedCat is on a mission to acquire and revitalize pubs and inns in desirable locations across the UK. Our goal is to breathe new life into potentially remarkable spaces by investing significantly in their infrastructure, design, branding, and most importantly, the people. By creating industry-leading, lifestyle-enhancing environments, we aim to inject excitement back into the hospitality sector. RedCat is a dynamic, fast-paced company, and if you are eager to embark on this exciting journey, the opportunities at RedCat are limitless.
The RedCat Philosophy:
We expect every employee at RedCat to perform their duties with integrity, care, and respect. Whether managing a boutique hotel or crafting cocktails in a bustling café, all employees can embody these principles in their roles. Hospitality is at the core of our identity, and we seek honest problem solvers who are willing to engage actively and ensure every customer has an unforgettable experience.
