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IT Support Specialist

2 months ago

ChesterleStreet, Durham, United Kingdom Nigel Wright Group Full time
The Opportunity

A leading UK-based manufacturing company, Nigel Wright Group, is seeking a skilled IT Administrator to join their growing IT team. With a strong reputation for excellence in the industry, this company is known for its high-quality products and innovative solutions. As part of a new IT team, you will have the chance to shape the future of the company's IT services, providing essential support to staff across two key sites in the North East of England.

The Role

As an IT Administrator, you will provide crucial end-user support, handle software and hardware issues, and manage installations, configurations, and updates. You will be responsible for maintaining user accounts and basic networking tasks while ensuring a stable IT environment. This position is key to supporting the IT Manager and ensuring efficient operations across the business.

Your Skills / Experience

We are looking for candidates with a strong technical background and hands-on experience in IT support. Your expertise will help maintain efficient IT operations and enhance user satisfaction.
  • End-User Support: Proven experience in daily IT support and resolving hardware and software issues.
  • Basic Troubleshooting: Capable of diagnosing and repairing common IT problems involving desktops, laptops, printers, and mobile devices.
  • Software Installation and Configuration: Skilled in installing, configuring, and updating software applications for end-users.
  • User Account Management: Experience managing user accounts, passwords, and permissions in a Windows environment.
  • Basic Networking Knowledge: Familiarity with networking fundamentals and troubleshooting connectivity issues.

Your Soft Skills

In addition to your technical skills, we value a strong set of soft skills that will help you excel in a collaborative and dynamic environment.
  • Communication Skills: Ability to effectively explain technical solutions to non-technical users.
  • Customer Service Orientation: Friendly and patient approach, ensuring positive user experiences.
  • Attention to Detail: Accurate and careful in managing support requests and documentation.
  • Time Management: Strong skills in prioritizing tasks and managing multiple support requests.
  • Willingness to Learn: Eager to embrace new technologies and grow in a dynamic IT environment.

About the Company

Nigel Wright Group is a respected industry leader, known for its commitment to innovation, quality, and professional development. If you're ready to advance your IT career with a company that values its employees, apply now.