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Service Transition Specialist
3 months ago
We are excited to present an opportunity for a Service Transition Specialist to join our Group Technology team on a fixed-term contract.
In this role, you will play a crucial part in managing the demand plan, forecasting workforce needs, and facilitating the transition of projects into operational status. Your responsibilities will also include ensuring that all Service Readiness governance checks are conducted with appropriate evidence and that necessary approvals are secured prior to any production deployment.
Key Responsibilities:
- Assist in developing a comprehensive pipeline of demand across the organization to ensure alignment with the Service Transition process.
- Support the Service Transition Management process and resources, helping to lead review meetings and assist stakeholders by capturing and distributing issues and actions.
- Maintain the Release Calendar to ensure timely updates and communications.
- Contribute to the preparation of Monthly Reporting packs.
- Monitor and consistently review all projects transitioning through the Service Readiness Process, ensuring adherence to high governance standards.
- Actively promote Service Transition within the organization and lead training and awareness sessions.
Qualifications:
We are looking for candidates who possess:
- A solid understanding of best practice IT Service Management processes (ITIL).
- Experience collaborating effectively with a diverse range of colleagues, both technical and non-technical.
- Proven experience in supporting production IT services within the ITIL framework.
- A strong aptitude for problem-solving.
- ITIL certification is highly desirable.
Benefits:
At Legal & General, we value performance and behavior, offering a comprehensive benefits package that includes:
- Participation in our annual performance-related bonus plan and share schemes.
- Generous pension contributions.
- Life assurance coverage.
- Private medical insurance for permanent employees.
- A minimum of 25 days of holiday, plus public holidays, with additional days after two years of service. Options to buy and sell holiday are also available.
- Competitive family leave policies.
- Access to our electric car scheme, allowing employees to hire a new electric vehicle through tax-efficient salary sacrifice.
- Various discounts on our products and at numerous high street and online retailers.
- Modern office spaces designed to foster collaboration and prioritize employee wellbeing.
About Us:
Legal & General is a prominent financial services group and a major global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are committed to building a better society for the long term by investing our customers' funds in initiatives that enhance quality of life.
Joining us means becoming part of a welcoming culture that values collaboration among individuals from diverse backgrounds and experiences. Our leaders prioritize integrity and care about your future and wellbeing, empowering you through initiatives that support career development and excellence.
We are dedicated to being open, mindful, and inclusive, and we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you are interested in learning more about this opportunity, we would be delighted to hear from you.
