Customer Service Advisor

1 month ago

Stirling, Stirling, United Kingdom Resource Management ltd Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle inbound calls, emails, and other customer communications, using a range of IT applications to manage customer interactions.
  • Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to enhance customer service.
  • Participate in comprehensive training programs to develop skills and knowledge in financial services, customer service, and IT applications.
  • Contribute to the development of new ideas and initiatives to improve customer service and business processes.
What We Offer:
  • A competitive salary and benefits package, including 31 days annual leave and a contributory pension scheme.
  • Opportunities for career development and professional growth, with a range of training programs and development opportunities.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.
  • Access to a range of employee benefits, including a cycle to work scheme, car lease scheme, and Jaguar Land Rover discount.
About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, using our unique technology solution to make a positive difference to the lives of millions.

We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Our company growth offers opportunities for all our colleagues, and we are excited to welcome new people to be part of our journey.

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