Senior Complaints Resolution Specialist

2 weeks ago


Eastleigh, Hampshire, United Kingdom The Workshop Full time
Job Overview

The Senior Complaints Officer at The Workshop plays a pivotal role in ensuring customer satisfaction by resolving complaints in a timely and professional manner.

Key Responsibilities:

  • Investigate and resolve customer complaints through effective communication and problem-solving skills.
  • Identify and escalate potential issues that may affect other customers, promoting a culture of continuous improvement.
  • Support customers throughout the complaints process, providing clear explanations and updates.
  • Make informed decisions based on individual case merits, ensuring fairness and consistency.

Requirements:

  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting your value to the organization.
  • The chance to make a real difference in the lives of our customers, by delivering exceptional service and support.


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