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Dispute Resolution Officer

2 months ago

Eastleigh, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

We are partnering with a leading housing association to recruit Complaint Officers for their team. As a Complaints Resolution Specialist, you will play a crucial role in guiding customers through the complaint handling process, investigating their cases, and reaching a fair outcome.

Key Responsibilities

  • Investigate customer complaints and resolve issues in a timely and professional manner
  • Collaborate with internal stakeholders to ensure effective complaint handling and resolution
  • Develop and maintain a deep understanding of customer needs and preferences
  • Work in a KPI-focused environment to drive continuous improvement and excellence

Requirements

  • Previous experience in customer service and complaints handling
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong communication and interpersonal skills
  • Commitment to delivering exceptional customer service

What We Offer

  • A competitive hourly rate of £15-£18
  • A hybrid working model after the training period
  • A 12-week assignment with a reputable organization