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Senior Complaints Resolution Specialist
2 months ago
The Senior Complaints Officer plays a pivotal role in ensuring customer satisfaction by resolving complaints in a timely and professional manner.
Key Responsibilities:
- Investigate and resolve customer complaints through oral and written communication.
- Identify and escalate issues that may impact other customers.
- Support customers throughout the internal complaints process.
- Make informed decisions on individual cases.
Requirements:
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
About The Workshop:
The Workshop is a dynamic organization dedicated to delivering exceptional customer experiences.
