Dispute Resolution Case Manager

4 days ago


Eastleigh, Hampshire, United Kingdom Abri Full time

We are seeking a skilled Dispute Resolution Case Manager to join our team at Abri, a large housing provider with over 50,000 homes and various community assets. As a key member of our Operational team, you will be responsible for managing complex cases related to dispute resolution, ensuring accurate and thorough responses to investigations from the Housing Ombudsman Service (HOS).

Key Responsibilities:
  • Manage end-to-end case lifecycle, from initial complaint to resolution.
  • Prepare high-quality responses to HOS investigations, minimizing reputational risk and negative outcomes.
  • Collaborate closely with internal stakeholders across Operations and Legal teams to ensure timely completion of Orders and Recommendations from HOS.
  • Cultivate relationships with customers and local authorities to deliver exceptional service and build trust in our brand.
About Abri: A Great Place to Work

Abri is a financially strong and resilient organization serving 114,000 customers across 63 parliamentary constituencies. We prioritize providing safe, warm, and sustainable homes in communities where people can belong, grow, and thrive. Our commitment to customer satisfaction drives our regional approach to service delivery, ensuring colleagues are visible, accountable, and connected to our customers and local communities.

Our organizational values emphasize collaboration, open communication, and a passion for delivering excellent results. If you share our enthusiasm for making a positive impact on people's lives, we invite you to apply for this exciting opportunity.

Salary: £**45,000-£55,000** per annum depending on experience. We offer a comprehensive benefits package, including pension scheme, life insurance, and generous annual leave allowance. Come and join our dynamic team at Abri, where you can grow your skills and make a real difference in the lives of our customers.


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