HVAC Technical Support Manager
1 month ago
VES is a leading provider of air handling, heat recovery, and supply and extract units for public, commercial, and industrial buildings across the UK. We also offer a range of specialist services to improve the performance and life of existing HVAC equipment.
Our products combine excellent build quality, high performance, and quick response nationwide customer support, creating value and making a difference to occupants and buildings by improving air quality, building operation, and environmental impact.
Role OverviewPurpose of Role:
To manage all customer service activities and staff, ensuring departmental functions are completed efficiently and in line with set KPIs, with a focus on continued improvement, while ensuring the customer service department optimizes customer satisfaction in delivering first-time solutions in the field, coordinating all activities and resources to achieve this, giving our products lifetime value at the best quality and total lowest cost.
To provide leadership and guidance to the customer services team, maintaining focus on the company's strategic goals, and work internally and externally to build strong relationships with VES clients through leading successful resolution of warranty issues.
To build strong working relationships between the customer service department and other VES departments, focusing on improved communication through customer service project lifecycles.
Key Responsibilities- Ensure the efficient day-to-day management of the customer service department, ensuring all staff are operating to company process and performing within departmental KPIs, managing and addressing issues in performance with company HR guidelines.
- To promote a safe working culture, ensuring staff are safe and adhere to health and safety policies and customer directives while in the field.
- Manage the hotline operatives who technically assist clients over the phone and the customer service team who arrange warranty visits, post-installation checks, and site investigations.
- Oversee the scheduling of external engineers who carry out warranty works, post-installation checks, and site investigations.
- Oversee the managing of spare parts and determine if they are covered under warranty.
- Be a main point of contact for all service specialists within VES responsible for managing customer technical advice, complaints/warranty claims, supporting the team, and prioritizing cases to get to correct resolution for the client and the business, ensuring all daily activities are completed above satisfactory levels.
- Ensure all client communication is managed effectively to manage client expectations and customer satisfaction.
- Own and maintain initiatives to identify and implement ways in which services can be improved to maximize value and minimize cost, risk, and downtime.
- Manage lateness and sickness absences through return-to-work, absence review meetings, and disciplinary actions.
- Manage poor performance of individual employees, and formally take them through a performance improvement plan or disciplinary action if necessary.
- Complaints reporting and escalations.
- Any other duties deemed appropriate by your line manager or leadership team.
We communicate, we act with purpose, we act now, we think customer, we develop and grow, we work as a team, safety starts with me.
At VES, we offer a range of benefits for all our employees, including celebration day, the chance to enrich your role and become a fire warden, first aider, or mental health first aider, life assurance, good transport links, free coffee and tea, annual employee awards, and company pension.
In addition to these benefits, you'll also be entitled to additional benefits, including opportunities to develop and grow, health and wellbeing, and the cycle to work scheme.
Each year, VES supports a charity chosen by our staff. During 2022, we are proud to support Trussell Trust (Registered charity 1110522).
It is best practice to keep up to date with building regulations and have a good understanding of how it can affect the HVAC industry and any future projects you may be involved in.
-
Technical Support Manager
3 days ago
Eastleigh, Hampshire, United Kingdom Stars Restaurant Full timeJob OverviewWe are seeking an experienced Technical Support Manager to lead our HVAC customer service team. This is a unique opportunity to join our company and take charge of ensuring excellent customer experiences across all aspects of our HVAC products and services.The successful candidate will have a strong background in technical support, leadership,...
-
HVAC Service Operations Director
2 days ago
Eastleigh, Hampshire, United Kingdom Stars Restaurant Full timeAbout the RoleThis is a fantastic opportunity for an ambitious and customer-focused individual to join our company as a Technical Support Manager. You will be responsible for managing our customer service operations, ensuring that all customers receive timely and effective support, and driving continuous improvement initiatives to enhance customer...
-
Maintenance Engineer
3 weeks ago
Eastleigh, Hampshire, United Kingdom ENGINEERINGUK Full timeAt ENGINEERINGUK, we are seeking a skilled Maintenance Engineer to join our team in a Technical Support role. This is an exciting opportunity for an experienced professional to take on a challenging position that requires effective management and direction of the Technical Support team.About the RoleThe successful candidate will be responsible for monitoring...
-
Network Rail Technical Support Team Manager
3 weeks ago
Eastleigh, Hampshire, United Kingdom Network Rail Full timeAbout Network RailOur passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.Brief DescriptionWe...
-
Technical Support Engineer
2 months ago
Eastleigh, Hampshire, United Kingdom beBee Professionals Full time £30,000 - £45,000Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...
-
Technical Support Engineer
2 months ago
Eastleigh, Hampshire, United Kingdom beBee Professionals Full time £30,000 - £45,000Join Our Team as a Field Service EngineerbeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Eastleigh. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...
-
Senior Technical Operations Manager
1 month ago
Eastleigh, Hampshire, United Kingdom Digital Ad-network Full timeJob SummaryWe are seeking a highly skilled Senior Technical Operations Manager to join our team at Digital Ad-network. As a key member of our operations team, you will be responsible for managing global ad campaigns and providing technical support to our clients.Key ResponsibilitiesManage global ad campaigns and troubleshoot technical issuesWork closely with...
-
Reward Management Professional
2 days ago
Eastleigh, Hampshire, United Kingdom Meridian Business Support Full timeKey ResponsibilitiesOversee bonus scheme processes, including creating bonus letters for new employees, managing entitlements, pro-rating, and preparing payment files for Finance and Payroll.Assist with the pay review process by preparing review sheets, analysing pay data, identifying data anomalies, and providing insight into non-standard pay...
-
Technical Sales Account Manager
4 weeks ago
Eastleigh, Hampshire, United Kingdom GK Search Full timeJob Title: Technical Sales Account ManagerWe are seeking a highly skilled Engineering Account Manager to take over the Eastern Europe Region for a company that supplies globally, specialising in the design and manufacture of bespoke processing machines for various industries.Key Responsibilities:• Provide technical sales support to customers across the...
-
Technical Operations Manager
2 weeks ago
Eastleigh, Hampshire, United Kingdom Digital Ad-network Full timeDigital Ad OperationsThis role will oversee the technical aspects of digital advertising campaigns across a range of high-profile clients.The successful candidate will be responsible for managing a team of ad operations specialists and ensuring the smooth delivery of ad campaigns.Candidates will require a strong grounding in ad operations, excellent...
-
Senior Technical and Design Manager
4 weeks ago
Eastleigh, Hampshire, United Kingdom Carbon60 Full timeJob Title: Senior Technical and Design ManagerJob Summary:Carbon60 is seeking a highly skilled Senior Technical and Design Manager to join their team. As a key member of the facilities management team, you will be responsible for ensuring accurate collation and compilation of design documentation, ensuring client design objectives are met, and taking the...
-
Technical Operations Manager
1 month ago
Eastleigh, Hampshire, United Kingdom Digital Ad-network Full timeJob SummaryWe are seeking a highly skilled Technical Operations Manager to join our team at Digital Ad-network. As a key member of our operations team, you will be responsible for managing a team of ad ops specialists who deliver digital ad campaigns for our clients.Key ResponsibilitiesManage a team of ad ops specialists to ensure the successful delivery of...
-
Technical Service Specialist
2 days ago
Eastleigh, Hampshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewRise Technical Recruitment Limited is currently seeking a skilled Technical Service Specialist to join their team. As a Field Service Engineer, you will be responsible for servicing high-end coffee machines at client sites.About the RoleThis is an excellent opportunity for an electrical background professional looking to join a market-leading...
-
Technical Sales Account Manager
1 month ago
Eastleigh, Hampshire, United Kingdom https:www.energyjobline.comsitemap Full timeTechnical Sales Account ManagerAre you an experienced professional with a strong background in engineering and sales? Do you have excellent communication skills and the ability to build strong relationships with customers?We are seeking a highly skilled Technical Sales Account Manager to join our team in the Eastern Europe Region. As a Technical Sales...
-
Track Maintenance Engineer
3 weeks ago
Eastleigh, Hampshire, United Kingdom Network Rail Full timeAbout the Role:We are seeking a highly skilled Maintenance Engineering Team Lead to join our team at Network Rail. The successful candidate will have a strong background in maintenance delivery processes and techniques, as well as knowledge of safety and compliance management processes.The role will involve managing and directing the Technical Support Team...
-
Technical Development Manager
4 weeks ago
Eastleigh, Hampshire, United Kingdom beBee Professionals Full time £60,000 - £80,000Technical Development ManagerWe are seeking a highly experienced Technical Development Manager to lead our development team in the UK. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design, develop, and implement high-performance software...
-
Senior Technical and Design Manager
3 weeks ago
Eastleigh, Hampshire, United Kingdom Carbon 60 Full timeSenior Technical and Design Manager - A key role at Carbon 60.This is a fantastic opportunity to become part of a first-rate facilities team at one of the largest Facilities Management companies in the UK. The successful candidate will be responsible for ensuring accurate collation and compilation of design documentation.Key Responsibilities:Ensure accurate...
-
IT Technical Project Manager
3 weeks ago
Eastleigh, Hampshire, United Kingdom Ricardo Full timeRole: IT Project ManagerLocation: A hybrid working environment at Ricardo.Our vision is to create a safer and more sustainable world.We are keen to hear from candidates with a robust background in delivering projects across various technologies, collaborating with colleagues from across IT, developers, infrastructure, service delivery, and security...
-
Senior Technical and Design Manager
4 weeks ago
Eastleigh, Hampshire, United Kingdom TXM Recruit Full timeJob Title: Senior Technical and Design ManagerAbout the Role:TXM Recruit is seeking a highly skilled Senior Technical and Design Manager to oversee data centres and critical environment projects. The ideal candidate will have experience working on data centres or critical environments and be able to guarantee client design objectives are met.Key...
-
Global Technical Operations Manager
2 days ago
Eastleigh, Hampshire, United Kingdom Digital Ad-network Full timeAd Operations LeadWe are seeking an Ad Operations Lead to manage global ad campaigns and provide technical expertise to drive business growth.Salary: £45-50k plus bonus and amazing benefits.The successful candidate will have experience working in digital media operations and be able to communicate complex technical information effectively.This role offers a...