Operations Coordinator

6 days ago

Enfield Town, United Kingdom Staffing Match Full time
About the Role

We are seeking a meticulous and proactive Administrative Clerk to join our dynamic team at Staffing Match. This role is essential in ensuring the smooth operation of our administrative processes and supporting our team in various tasks.

Key Responsibilities
  • Administrative Tasks: Efficiently prepare boxes for dispatch and maintain organization throughout the day.
  • Stakeholder Liaison: Communicate with multiple operations and stakeholders regarding employee data, hours worked, and other relevant information.
  • Data Entry: Accurately input key details and purchases within specified timescales.
  • Issue Resolution: Report any immediate issues to the Front Line Manager (FLM) for prompt resolution.
  • Paperwork Processing: Manage and process driver control paperwork.
  • Downtime Management: Track and record downtime for staff and resources.
  • Customer Complaints: Handle customer complaints and provide detailed reports to FLMs.
  • Meeting Support: Assist FLMs in preparing Return to Work (RTW) documents and take notes during meetings.
  • Compliance Checks: Support IPC checks, including yard walks and bin checks, and report non-compliance.
  • Microlise Reports: Access and review reports on Microlise.
  • Transport Handover: Document and address issues noted during the transport handover.
  • Driver Equipment: Manage sign-in/out of driver equipment, checking for damage or defects.
  • Equipment Defects: Raise and escalate equipment and PDA defects to the FLM.
  • Breakdowns: Assist FLMs with in-day breakdowns and related issues.
  • Compliance Support: Aid in compliance-related tasks, including licence checks and OPS13 checks.
  • Performance Boards: Compile and organize information for performance (PD) boards.
  • Mileage & Fuel: Flag missing mileages and fuel data in debrief databases.
  • Additional Duties: Perform any other administrative tasks as required.
Requirements
  • Attention to Detail: Demonstrate strong accuracy and attention to detail.
  • Communication: Excellent verbal and written communication skills with professional phone and email etiquette.
  • Microsoft Office: Proficiency in Microsoft Office applications.
  • Proactive: A proactive attitude with the ability to work independently and as part of a team.
  • Confidentiality: Ability to handle sensitive information with discretion.
  • Teamwork: Effective collaboration and teamwork skills.
  • Willingness to Learn: Openness to acquiring new skills and knowledge.

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