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Employee Experience Lead
2 months ago
We are seeking an experienced and innovative Employee Experience Lead to join our Restaurant Support Centre (RSC) team in Woking. As a key member of our People Experience team, you will play a critical role in designing and implementing initiatives to attract and retain high-performing and engaged talent across KFC UKI.
Key Responsibilities- Build Strong Relationships: Develop and maintain strong relationships with employees across our restaurants, as well as global stakeholders, to ensure a cohesive and inclusive work environment.
- Define Learning and Development Priorities: Collaborate with key stakeholders to define the learning and development priorities across the KFC UKI system, ensuring alignment with our business objectives.
- Design and Deliver Training Solutions: Develop, design, and deliver effective training solutions and strategies to build and enhance restaurant capability, driving business results and employee engagement.
- Partner with Global Stakeholders: Partner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needs, ensuring a seamless and integrated approach.
- Track and Analyze Performance: Build and create robust methods for tracking, reporting, evaluating, and analyzing the performance of our Learning and Development offering, ensuring data-driven decision-making.
- Manage the Learning Management System: Partner with the global support team to manage the Learning Management System (LMS), including the posting and updating of course materials, and addressing user issues with proficiency.
- Curriculum Reviews and Development: Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.
- Global Training Content Development: Work closely with the global training team to develop and maintain globally applicable training content, ensuring consistency and quality.
- Leadership Development Curriculum: Lead the design, ownership, and management of Yum's Leadership Development Curriculum, driving business results and employee engagement.
- Learning and Development Budget Management: Effectively and proactively manage a Learning and Development budget, ensuring efficient use of resources and maximum impact.
- Additional Projects: Participate in additional projects for the broader People and Culture team to meet business needs, demonstrating flexibility and adaptability.
- Comfort with Ambiguity: Be comfortable working within ambiguity, with a keen eye for new and emerging thinking, and a willingness to challenge conventional approaches.
- Collaboration and Communication: Demonstrate strong collaboration and communication skills, with the ability to work side-by-side with the wider team to ensure a cohesive and inclusive work environment.
- Rigour and Evidence-Based Decision Making: Demonstrate rigour and use evidence-based decision making, deploying co-creative techniques to ensure change is fully adopted and sustainable.
- Positive Disruption: Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers.
- Analytical and Problem-Solving Skills: Possess strong analytical and problem-solving abilities, with the ability to use data to drive decision-making and build and measure program effectiveness.
- Proven Leadership Experience: Demonstrate a proven track record of successfully leading a team, with experience of content design and seamless implementation.
- Familiarity with Retail Operations: Familiarity with working in a fast-paced retail (or similar) guest-centred operations role, with the ability to react to the ever-evolving world of Learning and Development.
- Learning and Instructional Design Experience: Brings valuable experience in applying learning and instructional design methodologies, with a focus on creating engaging and effective learning experiences.
- eLearning Authoring Tools: Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, and Edapp.
- Adobe Creative Suite: Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.
