Insurance Account Manager

10 hours ago


Norwich, Norfolk, United Kingdom One Broker Group Full time

{"h1": "Account Handler", "p": "We are seeking an experienced Account Handler to join our corporate team in Norwich. As a key member of our team, you will be responsible for managing client relationships, ensuring accurate policy documentation, and providing exceptional customer service.

Key Responsibilities:

* Work planning: demonstrating the ability to plan and organize effectively in order to meet deadlines, successfully managing workload and priorities, assessing when additional support may be required and requested from a Manager or Director
* Ensuring all documents and correspondence are attached into the company system
* Attaining cross-sell / up-sell on policies
* Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
* Negotiating and inviting the renewal of allocated clients' policies
* Ensuring all client records reflect the current risk on cover at all-times, including accuracy of sums insured, perils, excesses, extensions and exclusions
* Providing administrative support for Account Executives as and when required when obtaining new business quotations and arranging cover
* Processing mid-term adjustments and quarterly declarations
* Dealing with clients' day-to-day enquiries, responding promptly and managing expectations
* Referring to relevant Account Executives, Broking Technicians / Account handlers and Directors for any technical queries
* Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday /absence.

Additional Responsibilities:

* If requested, obtaining claims experience, renewal information, and gaining and presenting terms to Account Executives or clients as agreed
* Business awareness: demonstrating an understanding of how your department operates together with the aims and objectives of the company
* Assisting in the training of new employees
* Completion of any reasonable request made of you by a Manager or Director

Requirements:

* At least 2 years' experience working within Commercial Insurance
* Working knowledge of Acturis would be useful but not essential
* Good IT skills are essential
* Ideally, the successful candidate will hold the Cert CII qualification or be working towards it.", "lang_code": "en"}


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