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Front of House Team Leader

2 months ago

Barnet, Greater London, United Kingdom Get Golfing CIO Full time
About The Role

We are seeking a highly skilled and experienced Front of House Team Leader to join our dynamic team at Get Golfing CIO. As a Front of House Team Leader, you will play a crucial role in ensuring the smooth operation of our events and providing exceptional customer service to our guests.

Key Responsibilities
  • Leadership and Supervision:
    • Lead and supervise front-of-house staff to ensure their performance and customer service are of high standards.
    • Conduct regular team meetings to update, set expectations, and provide feedback.
    • Mentor and train new front-of-house staff, clarifying their roles and responsibilities.
  • Customer Service:
    • Provide prompt, courteous, and high-quality service to all customers.
    • Effectively handle customer complaints and feedback, aiming for immediate resolution.
    • Maintain a visible presence on the floor to greet and interact with guests.
  • Operations Management:
    • Oversee daily front-of-house operations, including opening and closing procedures.
    • Ensure cleanliness, organization, and visual appeal of all front-of-house areas.
    • Coordinate with the kitchen team to ensure seamless service and communication.
  • Event Coordination:
    • Collaborate with the event planning team to ensure successful execution of events.
    • Manage event setup, including seating arrangements, decorations, and AV equipment.
    • Supervise front-of-house staff during events, ensuring exceptional service.
  • Inventory and Supplies:
    • Monitor and manage inventory of front-of-house supplies, such as linens, silverware, and cleaning materials.
    • Place orders for supplies as needed and ensure timely delivery.
    • Conduct regular inventory checks to minimize waste and loss.
  • Policy and Procedure Implementation:
    • Develop and implement front-of-house policies and procedures to maintain consistency and high standards.
    • Communicate policies and procedures to front-of-house staff and ensure adherence.
    • Update policies and procedures as necessary to reflect operational or regulatory changes.
  • Interpersonal Responsibilities:
    • Foster a positive and collaborative working environment within the front-of-house team.
    • Encourage teamwork and effective communication among front-of-house staff.
    • Collaborate with other departments, such as the kitchen and event planning teams, to ensure smooth operations.
    Requirements
    • Minimum of 2-4 years of front-of-house experience in the hospitality industry.
    • Proven track record of exceptional customer service and team management.
    • Strong leadership, interpersonal, and communication skills.
    • Ability to handle customer complaints and resolve conflicts effectively.
    • Proficiency in using POS systems and relevant software.
    • Familiarity with health and safety regulations in the hospitality industry.
    Education and Certifications
    • First aid and CPR certification is a plus.
    • Personal License Holder is a plus.
    • Leadership or management training certification is advantageous.
    Personal Attributes
    • Passionate about providing excellent customer service.
    • Strong problem-solving skills and a proactive approach to handling issues.
    • Ability to inspire and motivate a team.
    • Flexibility to work evenings, weekends, and holidays as required.
    • Commitment to maintaining a positive and professional work environment.
    Physical Requirements
    • Ability to stand, walk, lift, and carry items up to 25 pounds.
    • Ability to perform physically demanding tasks, such as setting up and tearing down event spaces.
    • Good manual dexterity for handling various front-of-house tasks.
    • Ability to operate kitchen equipment and POS systems efficiently.