Front of House Team Leader

5 days ago

Barnet, Greater London, United Kingdom Get Golfing CIO Full time
Job Title: Front of House Team Leader

We are seeking a highly skilled and experienced Front of House Team Leader to join our dynamic team at The Arkley 9. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and leading our front-of-house staff to deliver unforgettable experiences for our guests.

Key Responsibilities:
  • Leadership and Supervision: Lead and supervise front-of-house staff to ensure high standards of performance and customer service.
  • Customer Service: Provide prompt, courteous, and high-quality service to all customers, effectively handling complaints and feedback.
  • Operations Management: Oversee daily front-of-house operations, including opening and closing procedures, ensuring cleanliness and organization of all FOH areas.
  • Event Coordination: Collaborate with the event planning team to ensure successful execution of events, managing event setup and supervising FOH staff during events.
Requirements:
  • Minimum of 2-4 years of front-of-house experience in the hospitality industry.
  • Proven track record of exceptional customer service and team management.
  • Strong leadership, interpersonal, and communication skills.
  • Ability to handle customer complaints and resolve conflicts effectively.
Personal Attributes:
  • Passionate about providing excellent customer service.
  • Strong problem-solving skills and a proactive approach to handling issues.
  • Ability to inspire and motivate a team.

About The Arkley 9: The Arkley 9 is a premier venue known for hosting unforgettable events. We pride ourselves on our commitment to excellence and unforgettable guest experiences.

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