Front of House Team Leader

4 weeks ago

Barnet, Greater London, United Kingdom Get Golfing CIO Full time
Front of House Team Leader

We are seeking a highly skilled and experienced Front of House Team Leader to join our dynamic team at The Arkley 9. As a key member of our hospitality team, you will be responsible for leading and supervising our front-of-house staff to ensure exceptional customer service and a memorable experience for our guests.

Key Responsibilities:
  • Lead and supervise front-of-house staff to maintain high standards of customer service and performance.
  • Conduct regular team meetings to update, set expectations, and provide feedback.
  • Mentor and train new front-of-house staff, clarifying their roles and responsibilities.
  • Provide prompt, courteous, and high-quality service to all customers.
  • Effectively handle customer complaints and feedback, aiming for immediate resolution.
  • Oversee daily front-of-house operations, including opening and closing procedures.
  • Ensure cleanliness, organization, and visual appeal of all front-of-house areas.
  • Coordinate with the kitchen team to ensure seamless service and communication.
  • Collaborate with the event planning team to ensure successful execution of events.
  • Manage event setup, including seating arrangements, decorations, and AV equipment.
  • Supervise front-of-house staff during events, ensuring exceptional service.
  • Monitor and manage inventory of front-of-house supplies, such as linens, silverware, and cleaning materials.
  • Place orders for supplies as needed and ensure timely delivery.
  • Conduct regular inventory checks to minimize waste and loss.
  • Develop and implement front-of-house policies and procedures to maintain consistency and high standards.
  • Communicate policies and procedures to front-of-house staff and ensure adherence.
  • Update policies and procedures as necessary to reflect operational or regulatory changes.

Requirements:

  • Minimum of 2-4 years of front-of-house experience in the hospitality industry.
  • Proven track record of exceptional customer service and team management.
  • Strong leadership, interpersonal, and communication skills.
  • Ability to handle customer complaints and resolve conflicts effectively.
  • Proficiency in using POS systems and relevant software.
  • Familiarity with health and safety regulations in the hospitality industry.

Education and Certifications:

  • First aid and CPR certification is a plus.
  • Personal License Holder is a plus.
  • Leadership or management training certification is advantageous.

Personal Attributes:

  • Passionate about providing excellent customer service.
  • Strong problem-solving skills and a proactive approach to handling issues.
  • Ability to inspire and motivate a team.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Commitment to maintaining a positive and professional work environment.

Physical Requirements:

  • Ability to stand, walk, lift, and carry items up to 25 pounds.
  • Ability to perform physically demanding tasks, such as setting up and tearing down event spaces.
  • Good manual dexterity for handling various front-of-house tasks.
  • Ability to operate kitchen equipment and POS systems efficiently.

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