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Pensions Complaints Resolution Specialist

2 months ago

Stirling, Stirling, United Kingdom Sanderson Full time

Job Title: Pensions Complaints Handler

Company: Sanderson

Location: Fully Remote

Job Type: Contract

Industry: Finance, Pensions

About the Role:

We are seeking a skilled Complaints Handler to join our financial services team at Sanderson. The ideal candidate will resolve customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

  • Handle complaints received from customers.
  • Communicate promptly, politely, and professionally with customers.
  • Clarify and agree on complaints with customers to ensure full understanding.

Requirements:

  • Proven experience in handling complaints within a financial services organisation.
  • Expertise in dealing with difficult situations in a professional manner.
  • Strong analytical and problem-solving skills.
  • Experience in remediation and calculations.
  • In-depth knowledge of pensions and/or investment products.
  • Ability to meet individual output and quality metrics.

What We Offer:

A contract role via an umbrella company, providing a stable and secure work environment.