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Guest Services Coordinator

3 months ago

Buxton, United Kingdom Park Holidays Careers Full time
Position: Receptionist

Location: Newhaven Holiday Park

Contract Type: Permanent, Part-time

Department: Office

Weekly Hours: 0 hours contract

Salary: £11.44 per hour

Overview:

Park Holidays is seeking a dedicated and enthusiastic individual to fulfill the role of Receptionist. This position serves as the initial point of contact for our holiday guests, playing a crucial role in their experience.

Key Responsibilities:
  • Welcome holiday guests warmly as they arrive at the park.
  • Perform administrative tasks using Park Vision as directed by the Holiday Sales Manager.
  • Provide detailed information regarding park amenities, activities, and local attractions.
  • Manage reservations efficiently for all guests staying at the park.
  • Check in guests courteously and share relevant information about park facilities.
  • Operate the park's telephone system effectively.
  • Assist in resolving guest inquiries related to housekeeping, maintenance, and other services.
  • Prepare and distribute Welcome Packs containing essential information and materials.
  • Issue and manage keys for guest accommodations.
  • Utilize the park's mobile radio system for communication.
  • Process payments for holiday bookings and issue receipts accordingly.
  • Maintain cleanliness and organization of the office and reception area.
  • Handle incoming mail as necessary.
  • Demonstrate proficiency in the Park Vision system.
  • Conduct outbound sales calls to promote extended stays and upgrades.
  • Contact guests to follow up on booking payments as per company policies.
Benefits:
  • 20% discount for friends and family on holidays booked with Park Holidays.
  • 50% discount on meals at our onsite dining facilities.
  • Incentives for staff referrals.
  • Opportunities for career advancement within the company.
  • Access to a 24/7 Employee Assistance Program offering legal, financial, and personal support for all employees and their families.

At Park Holidays UK, we value our employees as our most significant asset and are dedicated to their professional growth and development. We provide comprehensive training and support to ensure success in your role and facilitate career progression.