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IT Support Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Capgemini Engineering Full time

About Capgemini Engineering

At Capgemini Engineering, we bring together a global team of experts to help the world's most innovative companies unleash their potential. From autonomous vehicles to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.

Our Mission

We are on a mission to create value for the world's leading organizations through technology, building a sustainable, more inclusive future. We help our clients leverage technology to grow their business and give innovation that human touch the world needs.

Job Description

We are looking for a Technical Consultant to support our Life Sciences Team. As a Technical Consultant, you will be responsible for providing technical support and expertise to our clients in the Life Sciences industry.

Key Responsibilities

  • Incident resolution (troubleshooting, physical checks of instruments, network issues, licenses configuration, data flow and data storage issues)
  • User Administration (User creation, access, check on validity of user accounts)
  • Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications)

Requirements

  • Previous experience working within IT Departments (R&D IT support) of Pharmaceutical or/and Biotech industries
  • Must have ITIL (Incident/Change/Knowledge/Problem Management) knowledge
  • Skilled in Manual Testing and Qualification process

What We Offer

We offer a range of benefits, including a positive work-life balance, flexible working arrangements, and a comprehensive training program. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Join Our Community

We are not just offering you a job, we're inviting you to be part of our community where we will provide you training, tools & grounds for professional and personal growth. Each career experience is assorted by an attractive salary package.