Field Service Engineer III

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

Are you ready to make an impact in the field of science?

At Thermo Fisher Scientific, we are recognized as a global leader committed to advancing scientific research. We are looking for a dedicated professional to provide exceptional service for sophisticated high-tech instruments.

Your Role:

As a member of our UK Materials and Structural Analysis Field Service team, you will be responsible for servicing Electron Microscopes. This position involves travel, with approximately 30% of your time spent visiting customer sites across the United Kingdom, and occasional support for colleagues in Europe.

Key Responsibilities:

  • Conducting field service tasks, including installation, upgrades, preventive maintenance, and repairs on-site.
  • Addressing a variety of hardware and software challenges of differing complexity.
  • Managing your work schedule in coordination with colleagues and service management.
  • Educating customers on the operation of our instruments to ensure safe and effective usage.
  • Delivering prompt and effective technical support via telephone and email to guarantee customer success.
  • Documenting your activities accurately through service and expense reports.
  • Ensuring a superior Customer Experience to foster satisfaction and loyalty.
  • Identifying potential sales opportunities for account managers.
  • Providing constructive feedback to support teams for the enhancement of system documentation and procedures.

Qualifications:

  • A BEng or MEng degree in Mechanical or Electronic Engineering, or equivalent experience in a high-tech field.
  • Strong analytical and problem-solving skills.
  • Exceptional manual dexterity and hand-eye coordination.
  • Proficient communication skills in English, both verbal and written.
  • A self-motivated, service-oriented individual capable of engaging with customers at various academic levels.
  • Highly organized and capable of managing administrative tasks independently.
  • Familiarity with Electron Microscopes is advantageous.
  • A valid driving license is required.

This position offers a dynamic and rewarding environment where you can grow both professionally and personally while contributing to the advancement of science.

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