Field Service Engineer III
3 weeks ago
Are you ready to contribute to a leading global organization in the scientific sector?
This position offers a unique opportunity to engage in professional service for advanced technological equipment. You will be an integral part of the UK Materials and Structural Analysis Field Service team, focusing on the maintenance and support of Electron Microscopes.
Key Responsibilities:
- Conducting field service tasks, which include on-site installations, upgrades, preventive maintenance, and repairs of systems.
- Addressing a wide range of hardware and software issues, showcasing your analytical troubleshooting skills.
- Managing your work schedule in coordination with colleagues and service operations.
- Educating customers on the proper use of instruments to ensure safe and effective operations.
- Delivering prompt and effective technical support via telephone and email to guarantee customer success.
- Generating timely and precise reports of your activities, including service and expense reports.
- Ensuring an exceptional customer experience to foster satisfaction and loyalty.
- Identifying potential sales leads for account managers.
- Providing constructive feedback to support teams for the enhancement of system documentation and procedures.
Qualifications:
- A BEng or preferably an MEng degree in Mechanical or Electronic Engineering, or equivalent experience in a high-tech environment.
- Strong analytical and problem-solving capabilities.
- Exceptional hand-eye coordination and manual dexterity.
- Proficient communication skills in English, both verbal and written.
- A self-reliant, service-oriented individual capable of engaging with customers across various academic levels.
- Highly organized and motivated, with strong administrative skills.
- Familiarity with Electron Microscopes is advantageous.
- A valid driving license is required.
This role is ideal for someone who thrives in a dynamic environment and is eager to develop their skills while contributing to a global mission of advancing scientific research.
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