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Client Relations Specialist

2 months ago

Stirling, Stirling, United Kingdom M&G Full time

Customer Service Consultant

Location: Bath, Stirling, Edinburgh

Become an integral part of a vibrant team as a Customer Service Consultant, dedicated to providing outstanding support to clients. Our contemporary office spaces are situated in three key locations, offering a flexible blend of remote and in-office work. Experience a nurturing workplace with assistance for professional qualifications.

Key Responsibilities

  • Deliver precise information to both advisors and clients
  • Manage customer accounts and address inquiries effectively
  • Take initiative in handling requests and offer tailored service
  • Strive for continuous process enhancements

Key Knowledge, Skills & Experience

  • Background in customer service and administrative functions
  • Experience in a call center environment with high performance standards
  • Strong organizational and interpersonal abilities

What we offer

  • Competitive pension plan and performance-related bonuses
  • 30 days of annual leave in addition to public holidays
  • Comprehensive private health insurance and Critical Illness coverage

At M&G plc, we pride ourselves on fostering a diverse and inclusive workplace. We are dedicated to attracting, developing, and retaining exceptional talent from all backgrounds.