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Customer Relations Coordinator

2 months ago

Walton le Dale, United Kingdom Pyramid8 Full time
About the Role:
Our client, a family-owned enterprise, specializes in providing comprehensive logistics solutions, including warehousing, transportation, and distribution services across the UK and Europe. Due to ongoing growth, they are seeking an additional Customer Service Advisor to join their warehouse administration team.

Work Environment:
This role is situated within a dynamic office environment that encompasses various departments, including Transport, Network, and Warehouse Administration. It is a bustling workplace that thrives on collaboration and efficiency.

Shift Details:
The position operates on a rotating shift schedule, ensuring flexibility and coverage throughout the operational hours.

Key Responsibilities:
  • Utilizing the in-house Traffic Management System and collaborating with Network Partners to monitor deliveries until they reach their final destination.
  • Ensuring timely delivery and proactively communicating any issues to customers.
  • Managing a high volume of customer inquiries through phone and email channels.
  • Coordinating with the Traffic Department to relay updates or changes in the system, such as pallet quantities or scheduling adjustments.
  • Verifying Network Partners' systems to confirm that all pallets are dispatched for delivery and addressing any discrepancies.
  • Facilitating re-routing of shipments when necessary, particularly in cases of mislabeling.
  • Handling the unallocated freight report generated by the warehouse, which identifies pallets scheduled for delivery that have not yet been dispatched.

Required Skills and Attributes:
  • Strong customer-centric approach.
  • Exceptional attention to detail.
  • Proactive problem-solver who takes initiative.
  • Commitment to exceeding customer expectations.
  • Ability to manage customer issues and provide timely delivery updates.
  • Collaborative team player.