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Billing Specialist
2 months ago
We are seeking a highly skilled and customer-focused Billing Specialist to join our team at SES Water. As a key member of our team, you will play a crucial role in ensuring the accurate billing of our customers.
Key Responsibilities- Handle all billing process thresholds, rejections, and exceptions with precision and attention to detail.
- Support the team in managing expected read volumes and upload times to ensure continuous billing.
- Engage with a range of billing scenarios daily, prioritizing customer satisfaction and complaint prevention.
- Follow revenue protection processes to ensure outgoing payments align with company policy.
- Actively support the metering program within the billing process.
We are looking for a self-motivated individual with a confident and mature outlook. You will have experience with billing and scheduling processes and be able to work with a high degree of accuracy.
- Able to remain calm and manage your workload to complete time-sensitive tasks.
- Happy working as part of a team and taking responsibility for your personal workload.
- A confident communicator, able to demonstrate tact and patience.
- Able to use procedures and processes to inform your decision-making.
At SES Water, we offer a supportive and friendly work environment where you can thrive and grow. We want you to succeed in both your professional and personal life and have developed a range of benefits to support you.
- Competitive salary of up to £26,000 dependent upon skills and experience.
- Group personal pension plan with Aviva, with up to 10% employer contribution.
- Life assurance.
- Salary Finance: Financial Education, savings, and loans.
- Cycle to work scheme.
- Discounts with our subsidiaries and local retailers.
- Service and MOT discounts at our onsite garage.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experiences so that we are fit to serve our communities both now and in the future.