Audio Visual Support Specialist

6 days ago

SunburyonThames, Surrey, United Kingdom Blupace Limited Full time
AV Support Engineer Job Description

About the Role

We are seeking an experienced AV Support Engineer to join our team at Blupace Limited. As an AV Support Engineer, you will be responsible for managing onsite AV technical management, including configuration and installation of AV devices, as well as performing routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays.

Key Responsibilities

  • Manage onsite AV technical management, including configuration and installation of AV devices
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays
  • Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers
  • Coordinate with AV equipment OEMs for resolution/workarounds, when required
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations)
  • Interact with client Customer Help Desk ticketing system to respond to end-user requests
  • Setup and breakdown of all onsite meetings
  • Daily system testing to ensure equipment and room functionality
  • Responsible for escalating all "next level" break-fix issues to their manager for resolution
  • Perform remote testing for local and regional offices
  • Polycom AV equipment management and configuration
  • Videoconferencing experience, including operation, call set-up, and equipment
  • Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best possible connection type

Requirements

  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
  • Ensure operational availability of all dedicated audio visual and Video Production environments
  • Ability to work and think independently and ensuring to meet deadlines
  • Good knowledge of Windows-based devices
  • Ability to balance multiple tasks with changing priorities
  • Strong organizational skills and excellent attention to detail
  • Excellent communication and interpersonal skills, both verbal and written
  • Demonstrated customer service focus and client communication skills

The Package

We offer a competitive salary and a great benefits package. Blupace Limited is committed to promoting a diverse, open, and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

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