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Audio Visual Support Specialist

2 months ago

SunburyonThames, Surrey, United Kingdom Blupace Limited Full time
AV Support Engineer Job Description

Blupace Limited is seeking an experienced AV Support Engineer to join our team. As an AV Support Engineer, you will be responsible for the management of onsite AV technical management, including configuration and installation of AV devices.

Key Responsibilities:

  • Management of onsite AV technical management, including configuration and installation of AV devices.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays.
  • Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
  • Coordinate with AV equipment OEMs for resolution/workarounds, when required.
  • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations).
  • Interact with client Customer Help Desk ticketing system to respond to end-user requests.
  • Setup and breakdown of all onsite meetings.
  • Daily system testing to ensure equipment and room functionality.
  • Responsible for escalating all "next level" break-fix issues to their manager for resolution.
  • Perform remote testing for local and regional offices.
  • Polycom AV equipment management and configuration.
  • Videoconferencing experience, including operation, call setup, and equipment.
  • Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best possible connection type.

Requirements:

  • Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization.
  • Ensure operational availability of all dedicated audio visual and Video Production environments.
  • Ability to work and think independently and ensuring to meet deadlines.
  • Good knowledge of Windows-based devices.
  • Ability to balance multiple tasks with changing priorities.
  • Strong organizational skills and excellent attention to detail.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Demonstrated customer service focus and client communication skills.

The Package:

We offer a competitive salary and a great benefits package.