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Audio Visual Specialist

2 months ago

SunburyonThames, Surrey, United Kingdom Blupace Limited Full time
Job Overview

Blupace Limited is seeking a skilled AV Support Engineer to join our team. As a key member of our technical staff, you will be responsible for the management and maintenance of our audio visual infrastructure.

Key Responsibilities:

  • Configure and install AV devices, including Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams.
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays.
  • Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
  • Coordinate with AV equipment OEMs for resolution/workarounds when required.
  • Assist with company meetings/functions that require the use of AV infrastructure.
  • Interact with client Customer Help Desk ticketing systems to respond to end-user requests.
  • Setup and breakdown of all onsite meetings.
  • Daily system testing to ensure equipment and room functionality.
  • Responsible for escalating all "next level" break-fix issues to their manager for resolution.
  • Perform remote testing for local and regional offices.
  • Polycom AV equipment management and configuration.
  • Videoconferencing experience, including operation, call setup, and equipment.

Requirements:

  • Effective communication and interaction with employees, clients, and colleagues.
  • Ability to work and think independently and ensure to meet deadlines.
  • Good knowledge of Windows-based devices.
  • Ability to balance multiple tasks with changing priorities.
  • Strong organizational skills and excellent attention to detail.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Demonstrated customer service focus and client communication skills.

The Package:

We offer a competitive salary and a great benefits package. Blupace Limited is committed to promoting a diverse, open, and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.