Client Relationship Executive
4 weeks ago
Client Relationship Executive
Aon's UK Retail division is currently seeking a Customer Service Specialist to become a vital part of our Aon Global Client Network team.
This role offers a hybrid working arrangement, allowing for both remote and in-office collaboration. You will engage with a diverse array of clients, working alongside Aon professionals from around the globe.The Aon Global Client Network operates across 120 countries, managing some of the largest clients worldwide.
Our UK team focuses on supporting the subsidiaries of these global organizations, providing comprehensive risk management solutions.
The AGCN team is dynamic, motivated, and impactful, fostering a culture of shared best practices and mutual support.With the backing of a dedicated team and management, you will have ample opportunities for career advancement and skill development at Aon.
Aon is dedicated to making informed decisions At Aon, we aim to enhance decision-making processes to safeguard and enrich lives globally.
Our organization thrives on trust, inclusivity, and diversity, and we are committed to empowering our colleagues and clients to achieve success.
Daily Responsibilities As a Customer Service Specialist, your primary role will be to deliver exceptional, innovative, and profitable services tailored to client needs.
Key responsibilities include:
Providing top-tier service to each assigned client in accordance with established standards, while fully understanding their business and insurance needs.
Preparing questionnaires, reports, presentations, and other client-related documents, including client visits.Communicating settlement terms to clients, ensuring proper premium allocation, and assisting with credit control standards.
Adhering to regulatory and organizational standards as directed by management.
Familiarizing yourself with ICOBS rules, Sarbanes Oxley, BiPar, and Aon business procedures. Aon UK Limited is authorized and regulated by the Financial Conduct Authority.
Taking ownership of issues and resolving them, seeking assistance when necessary.Updating Aon systems (such as working documents, Acturis) according to agreed parameters and identifying enhancements in client risk and insurance program design.
Making recommendations for potential improvements in program design for clients and implementing changes as needed.Negotiating renewal terms, mid-term adjustments, and coverage extensions.
Engaging in negotiations with insurers as required, supporting the broking function to achieve optimal solutions for clients.
Preparing detailed marketing presentations and renewal reports, collaborating with Broking Managers to create comprehensive coverage comparisons.
Building and nurturing effective relationships with insurers and, where applicable, differentiating the coverage, service, and industry expertise that a specific insurer can provide.
Coordinating global programs and effectively connecting with the global network and Global Risks.Maintaining ongoing communication with clients regarding queries and changes, ensuring they are kept informed of developments.
Identifying revenue development opportunities within assigned client accounts and making recommendations.Recognizing opportunities for revenue growth through knowledge of products and services within the broader Aon community.
Ensuring contract certainty is achieved. Acting as a key resource for colleagues regarding contract certainty inquiries and mentoring others as appropriate.
Complying with the Aon UK Limited Risk Management Framework and adhering to Aon UK Limited policies, including participating in risk management (including completing mandatory training) that may impact the business, interests, or reputation of any Group Company.
Unique Aspects of This Opportunity You will join a highly engaged team that offers significant job satisfaction. AGCN has an outstanding track record of investing in colleague development, providing comprehensive training and coaching to help you achieve your career goals.
Skills and Experience for Success Candidates should possess knowledge of Motor and Liability insurance, with the ability to work independently while managing a substantial book of business.
A desire to pursue or progress through insurance examinations is essential.
Strong organizational skills with the ability to prioritize tasks and deliver accurate results on time.
A high level of understanding of FCA Principles and Procedures.
Supporting Our Colleagues In addition to a robust benefits package, we promote a diverse workforce. Our agile and inclusive environment enables you to manage your well-being and work-life balance, ensuring you can perform at your best at Aon. Additionally, all colleagues benefit from two "Global Wellbeing Days" each year, encouraging personal time for self-care. We offer various working style solutions, recognizing that flexibility extends beyond just the workplace... and we fully support it. We refer to this as Smart Working.
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you reach your fullest potential.
As a result, at Aon, you will feel more connected, relevant, and valued.We provide reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits in accordance with applicable law.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity employer.#LD-HD
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