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Client Relationship Manager

2 months ago

Chelmsford, Essex, United Kingdom CloudNC Full time
About CloudNC CloudNC is dedicated to revolutionizing the manufacturing landscape by enabling seamless, one-click production. Our innovative software automates the operation of CNC machines, which are responsible for producing over $1 trillion worth of components annually, ranging from aerospace parts to consumer electronics. Each year, the industry invests more than 100 million hours in manual programming of these sophisticated machines, a practice we view as a significant misallocation of human resources in a sector already grappling with a critical skills shortage. Our flagship software, CAM Assist, introduces automation to CNC machining, streamlining processes for our clients. Backed by leading investors such as Atomico, Autodesk, and Lockheed Martin, our exceptional team merges expertise in technology and manufacturing from our offices in London and Chelmsford. As we transition from Series B to C funding, we are well-positioned for substantial growth. Role Overview: The primary objective of this position is to cultivate enduring relationships with a designated client portfolio by providing an outstanding customer experience. Client Relationship Managers serve as the vital link between clients and various internal teams, ensuring the effective fulfillment of orders while maximizing account profitability.

Key Responsibilities

Implement a strategic management approach for high-value accounts, conducting regular performance assessments and developing relationship strategies to broaden the Scope of Work (SoW) and improve client satisfaction. Aim to exceed sales targets on a quarterly and annual basis for established accounts. Address client inquiries, quotes, and orders promptly, maintaining a customer-centric approach. Collaborate with operational teams to meet delivery timelines and uphold On-Time In Full (OTIF) standards. Develop and maintain comprehensive knowledge of CloudNC's product offerings and systems. Effectively manage client expectations while working internally to seize business opportunities. Leverage data analytics for strategic commercial decisions and ongoing client growth initiatives. Assist clients with New Product Introduction (NPI) and Design for Manufacturing (DFM) by utilizing CloudNC's expertise. Ensure the Customer Relationship Management (CRM) system is consistently updated to support effective communication and fulfillment of client needs across teams.

Performance Metrics

Client OTIF Client satisfaction Growth in wallet share

Benefits Offered

Competitive salary package Stock options Comprehensive private healthcare Electric vehicle salary sacrifice scheme Pension contributions 28 days of annual leave plus public holidays Enhanced parental leave policies Monthly team lunches Team-building social events ThanksBen Benefit - £50 monthly allowance Commitment to Diversity CloudNC is proud to be an equal opportunity employer, celebrating individuality and embracing diversity. Our success is driven by a variety of perspectives and experiences, and we recognize that true belonging fosters innovation. We encourage collaboration among diverse talents to advance our mission of transforming the manufacturing sector. We are committed to enhancing our inclusivity initiatives and celebrating diversity in all its forms.