Customer Service Representative

16 hours ago

Romford, Greater London, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Howden Insurance Brokers Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling their insurance requirements with precision and care.

Key Responsibilities
  • Prioritize and handle all work promptly and accurately, ensuring that all tasks are completed to the highest standard.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times, including policy documentation and adjustments.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
  • Refer all queries that fall outside own experience, knowledge, and authority to senior staff.
  • Issuing Policy documentation.
  • Dealing with client payments in line with Howden procedures.
  • Data input.
  • Participating in meetings as and when required.
Requirements
  • A minimum of 12 months customer service experience is required for this role, dealing with high volume calls.
  • A minimum of 12 months administration experience is required for this role.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritize work and meet deadlines.
  • Good literacy and numeracy.
  • Good communication skills.
  • 5 GCSE A*-C including Maths and English.
What We Offer

We offer a career that you define, with opportunities for growth and development. We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs. If you're excited about this role and have some doubts, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

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