Service Operations Manager

2 months ago

Bradford, Bradford, United Kingdom Powell Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to join our team at Powell UK. The successful candidate will be responsible for effectively coordinating the practical aspects of installation, modification, commissioning, and maintenance of Powell products.

Key Responsibilities
  • Ensure the effective scheduling of Service labour and resources to meet customer requirements.
  • Execute Service Contracts in the most cost-effective manner and provide the best possible return for the company.
  • Provide assistance with invoicing for installation, commissioning, and modification and support contracts.
  • Identify training needs and implement training programs to satisfy the needs of the Service Department.
  • Maintain effective control of Service personnel to include attendance, timekeeping, discipline, and performance monitoring.
  • Conduct Health & Safety Risk Assessments and procedural reviews to ensure and maintain best practices.
  • Provide first-line support for both internal and external customers.
  • Identify and coordinate suitable Sub-Contract resource should additional support be required.
  • Participate in the Site Report feedback process to ensure continuous improvement of site and assembly processes.
  • Ensure that the company's Health, Safety & Environmental policies and procedures are constantly adhered to all aspects of Service.
  • Participate in the assessment of competence and performance of the Service Team.
Requirements
  • The Service function is operated by teams operating internally and externally whose functions are interdependent. The post holder should have excellent communication skills to communicate between departments and stakeholders (using both verbal and written communication).
  • A good technical background with appropriate levels of commercial acumen.
  • The ability to meet the expectation of both internal and external customer, clients, and suppliers through a sound understanding of their requirements, being responsive to their needs, and exceeding their requirements.
  • The ability to think through and adopt a clear, sensible approach to planning, prioritizing, and organizing tasks and activities to meet deadlines and targets. Makes most efficient use of time and other resources.
  • The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision/taking action.
  • The ability to demonstrate energy, drive, commitment, and dedication to achieving both own and company success.
  • Proactive in approach, with the ability to lead a team locally and overseas to achieve departmental goals and objectives.
Qualifications/Experience
  • The ideal candidate shall have experience and knowledge or LV / MV switchboards gained within a similar role.
  • Certified management qualification (ILM), or be willing to undertake vocational qualification in team leader/management or leadership skills.
  • Educated to a minimum of ONC in Electrical engineering or equivalent.
  • Ideally NEBOSH certified or similar knowledge of Health & Safety related principles.

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