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Advanced Clinical Pharmacist
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Clinical Office Specialist
3 months ago
Job Overview
An opportunity has emerged for a full-time Healthcare Administrative Coordinator within the General Surgery Department. The successful candidate will serve as the primary contact for all administrative matters concerning the patient care journey.
This role involves collaborating with a dedicated team to ensure the effective management of the patient pathway from initial referral through to treatment, guaranteeing a seamless experience for all involved.
The post holder will prioritize high levels of satisfaction for both patients and clinicians by being an approachable, knowledgeable, and customer-oriented resource. Consistency across the Trust will be maintained through adherence to Standard Operating Procedures (SOPs), ensuring all responsibilities are executed accurately and within designated timeframes.
Key Responsibilities
1. Manage and document all patient referrals, including both paper and electronic submissions, in accordance with Trust Access Policy and specialty guidelines.
2. Schedule new and follow-up appointments with the most suitable clinicians, ensuring optimal use of available capacity while overseeing other team members to facilitate this process.
3. Ensure that any necessary diagnostics and investigations related to the patient pathway are requested and completed, including those conducted at external facilities, prior to clinic appointments.
4. Coordinate appointments and procedures with other hospitals and organizations as required.
5. Accurately record clinic outcomes in the Patient Administration System (PAS), including those from offsite locations.
6. Lead the completion of clinic cancellation forms and process them according to established protocols.
7. Reschedule outpatient clinics as needed, aligning with waiting time targets.
8. Utilize the Trust's medical transcription system to ensure that urgent correspondence is processed promptly.
9. Collaborate with patient records personnel, ward clerks, and external organizations to guarantee that all medical documentation, referral letters, results, and discharge summaries are accessible for outpatient consultations, delegating tasks to team members as necessary.
10. Identify patients on cancer pathways and coordinate with Cancer Trackers to ensure appropriate handover.
About Northern Lincolnshire and Goole NHS Foundation Trust
As part of one of the largest acute and community healthcare groups in the NHS, we serve over one million patients annually and manage a substantial budget.
Our organization comprises two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust and Hull University Teaching Hospitals NHS Trust - both committed to delivering exceptional hospital and community services to the populations we serve.
Together, we employ nearly 20,000 staff across five main hospital sites, and we are actively involved in research across various medical fields.
We believe that fostering a diverse, inclusive, and skilled workforce is essential for providing outstanding care to our patients and ensuring a positive future for our employees and community.
We encourage flexible working arrangements to enhance the health and well-being of our staff, recognizing its importance in recruitment and retention.
Commitment to Diversity
We value the unique perspectives and ideas that a diverse workforce brings to improve patient outcomes. We welcome applications from individuals of all backgrounds and experiences.
To learn more about our Trust and the benefits we offer, please visit our recruitment website.
Data Protection and Safeguarding
In compliance with GDPR, we will handle your personal data in accordance with our Recruitment & Workforce Privacy Statement. We are dedicated to safeguarding the welfare of children and vulnerable adults and expect the same commitment from all staff and volunteers.
