Operations Supervisor

3 weeks ago


Glasgow, Glasgow City, United Kingdom SSP Full time
Position: Operations Supervisor at SSP

Compensation: £12.63 per hour, with an additional £1.50 per hour for shifts worked between midnight and 6 AM, totaling £14.13 per hour.

Work Schedule: Full Time, with varied shifts from 8 PM to 9 PM Monday to Friday, and 9 PM to 6 PM on weekends.

As a key member of our team, applicants must be at least 18 years old to fulfill specific responsibilities, including the handling and serving of alcoholic beverages.

At SSP, we are passionate about providing exceptional food experiences for travelers. Our diverse offerings cater to all tastes, whether you're at an airport, train station, or on the go.

We collaborate with over 500 brands, featuring our own concepts like Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

BENEFITS OF JOINING SSP:

  • Employee Discounts: Enjoy discounts of up to 50% across various SSP brands and franchises throughout the UK.
  • Flexible Work Hours: We promote a healthy work-life balance with adaptable scheduling.
  • Meal Discounts: Receive a 75% discount on meals during your shifts.
  • Friends and Family Benefits: Access a 20% discount at our Catering, Whistlestop, and Urban Express units (terms and conditions apply).
  • Career Development: Engage in award-winning training, apprenticeships, and development programs, including the Duty Manager Development Programme.
  • Support Services: Utilize our app for shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family.
  • Health and Wellbeing Initiatives: Benefit from Retail Trust, flexible working options, and comprehensive family-friendly leave.
  • Diversity and Inclusion: We celebrate diversity at SSP, offering various networks for support, including LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Engagement Activities: Participate in events like Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition.
  • Financial Benefits: Access pension plans, life assurance, share incentive schemes, and competitive pay rates.

AS AN OPERATIONS SUPERVISOR, YOU WILL:

  • Bring at least 1 year of supervisory experience in a hospitality or retail environment.
  • Ensure a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Support and guide your team, maintaining a safe working and dining environment while addressing day-to-day inquiries.
  • Oversee team operations, including unit opening and closing, ensuring adherence to guidelines and completion of necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining processes.
  • Recognize and celebrate outstanding service within the team, leading by example and fostering inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make informed decisions to ensure team success and deliver exceptional customer service.

Consider joining our dynamic team at SSP and contribute to an engaging work environment.

SSP is committed to being an equal opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.


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