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Operations Supervisor
2 months ago
Operations Supervisor at SSP Group
Salary: £12.63 per hour
Work Schedule: Full-time, with shifts ranging from 8am to 9pm on weekdays and various shifts between 8am and 6pm on weekends.
Candidates must be at least 18 years old to fulfill certain responsibilities and handle alcohol.If you have a passion for culinary experiences and travel, you are in the right place. SSP Group is a leader in food travel, offering a wide array of delicious options for every traveler. Whether at the airport, train station, or on the go, we provide the best food and beverage selections.
Our partnerships include over 500 brands, featuring our own concepts like Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
As an Operations Supervisor, you will set a standard of excellence in a dynamic environment, focusing on superior customer service. We are looking for an enthusiastic leader who is dedicated to driving success. If you excel in a fast-paced and rewarding setting, this position is an excellent opportunity for your career advancement.
BENEFITS OF WORKING WITH SSP GROUP:
At SSP, we offer more than just employment; we provide exciting career paths with numerous advantages:
75% discount on meals during your shift. (Rail) Employee Discounts: Up to 50% off at various SSP brands and franchises across the UK. Friends and Family App: 20% discount available at our Catering, Whistlestop, and Urban Express units (terms and conditions apply). Employee Assistance Program: Access to shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family. Flexible Work Hours: We promote a healthy work-life balance to suit diverse lifestyles. Career Development: Participate in award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Resources: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave policies. Inclusive Culture: We celebrate diversity and inclusion at SSP, offering various networks for support, including LGBTQ+, Women's Network, Neurodiversity, and Disability. Engagement Activities: Participate in events like Barista Competitions, Millie's Cookies Ice-off Challenge, and Superstars Recognition. Financial Benefits: Pension plans, life assurance, share incentive schemes, cycle-to-work schemes, and competitive pay.AS AN OPERATIONS SUPERVISOR, YOUR RESPONSIBILITIES WILL INCLUDE:
A minimum of 1 year of supervisory experience in a hospitality or retail environment. Creating a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement. Supporting and guiding team members, ensuring a safe working and dining environment while being the primary contact for daily inquiries. Coordinating team operations, overseeing the unit's opening and closing, ensuring adherence to operational standards, and completing necessary documentation. Focusing on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining processes. Recognizing and celebrating outstanding service within the team, leading by example, and fostering an inclusive and motivating environment. Building strong relationships, communicating effectively, and making informed decisions to ensure team success and deliver exceptional customer service.SSP Group is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
