Supervisor - Operations Manager

2 months ago


Glasgow, Glasgow City, United Kingdom Glendola Full time

About the Role

We are seeking a highly skilled and experienced Supervisor to join our team at Shilling Brewing Company. As a Supervisor, you will play a key role in ensuring the smooth operation of our venue, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities

  • Lead and manage a team of staff to deliver excellent customer service and achieve sales targets
  • Ensure the venue is always clean, safe, and well-maintained
  • Manage rotas and schedules to ensure adequate staffing levels
  • Monitor and control stock levels, inventory, and cash handling
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to achieve business objectives

About Us

Glendola Leisure is a leading hospitality company operating a portfolio of bars, pubs, and restaurants across the UK. We are committed to providing exceptional customer experiences and creating a positive and inclusive work environment for our staff.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A fun and dynamic work environment
  • Access to training and development programs
  • A comprehensive benefits package, including private medical cover and employee assistance program

Requirements

  • Previous experience in a supervisory or management role in the hospitality industry
  • Excellent leadership and communication skills
  • Ability to work under pressure and manage multiple tasks
  • Strong attention to detail and organizational skills
  • Passion for delivering exceptional customer service


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