ICT Infrastructure Support Specialist

6 hours ago

East Liverpool, Ohio, United Kingdom Experis IT Full time
About the Role

We are seeking a highly skilled IT Field Engineer/Infrastructure Engineer to join our expanding client base in the North West area. As a key member of our team, you will be responsible for providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).

Key Responsibilities
  • Provide expert-level support for Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
  • Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
  • Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
  • Streamline the setup and configuration of systems across an organisation using Windows deployment technologies.
  • Provide high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution.
Requirements
  • Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration.
  • Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
  • Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
  • Familiarity with disk encryption software and its implementation within a corporate security framework.
  • Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
  • Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects.
  • ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
  • Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services.
  • Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
About Experis IT

We are a leading IT Solutions and IT Services Provider with 20+ years of experience who employ over 1,000 skilled IT Professionals across the UK and are a trusted leader in delivering Data-Driven solutions tailored for the Healthcare, Local Government, and many other public sector organisations.

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