ICT Senior Technical Support Specialist
2 days ago
Are you a seasoned IT professional looking for a challenging role that will utilize your technical expertise and problem-solving skills? We are seeking an experienced ICT Senior Helpdesk Operator to join our team at Henderson Scott.
Key Responsibilities:- Act as an escalation point for junior support engineers, providing guidance and advice on complex technical issues.
- Deliver and manage client projects, ensuring timely completion and high-quality results.
- Monitor and manage client issues, providing regular updates and ensuring issues are resolved efficiently.
- Investigate technical faults, identifying root causes and implementing effective solutions.
- Collaborate with colleagues to deliver smooth IT implementations, ensuring seamless integration and minimal disruption.
- Provide exceptional customer support and technical advice, adhering to SLAs and KPIs.
- Windows Server 2016, 2019, and 2022
- Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics
- Azure - Scoping and building Virtual Machines, Networking, and overall management
- Cyber Security tools and technologies
- VoIP installation, configuration, and general administration
- Proficient in networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP, and WAN/LAN technologies
- Strong communication and problem-solving skills
8:30am - 5:30pm, Monday to Friday (Hybrid)
Salary:GBP40k-GBP50k DOE
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